Industries · Medical Services

Medical Service Providers Insurance

Insurance and risk management designed around the clinical and commercial realities of delivering medical care.

Two doctors reviewing medical scans on computer monitors in a clinic

Hellings Austin Risk Management (HARM) works with medical service providers to put insurance and risk management programmes in place that reflect the clinical, operational and regulatory risks they face.

From a local general practice to a multi-site hospital, pharmacy or diagnostic laboratory group, each provider needs cover shaped around its services, people, premises, technology and duty of care.

Who we work with


We work with medical service providers of different sizes, ownership structures and clinical specialties, including:

  • General practices and medical centres
  • Dental clinics and specialist practices
  • Private and day hospitals
  • Community and retail pharmacies
  • Pathology and diagnostic testing laboratories

We support providers through growth, acquisitions, new premises and services, changes in ownership or governance, and the ongoing review of established insurance arrangements.

What makes us different


Medical service providers carry interconnected clinical, operational and commercial exposures. Our role is to understand how care is delivered and build an insurance programme that responds across the organisation rather than treating each policy in isolation.

We achieve this by:

  • Engaging in deliberate discussions around your services, risk tolerances, exposures, contractual obligations and commercial priorities.
  • Considering practitioner, corporate and management exposures together so that responsibilities and potential gaps between policies are clear.
  • Monitoring regulatory and insurer requirements and designing programmes that can adapt as your risk exposures change.

No two medical service providers have the same mix of treatments, practitioners, patients, systems and premises.

HARM provides practical advice, insurer advocacy and ongoing support so your cover aligns with the way your organisation operates.

Key covers for medical service providers

A medical service provider's insurance programme will usually combine several policies. Depending on your services and structure, key covers may include:

01 Medical Malpractice / Professional Indemnity

Cover for claims arising from errors, omissions or alleged negligence in clinical or professional services, at practitioner and entity level as appropriate.

02 Public Liability

Protection if a patient, visitor or member of the public is injured, or third-party property is damaged, in connection with your premises or operations.

03 Management Liability

Protection for the organisation and its directors and officers, including exposures arising from employment practices, statutory obligations, governance and crime.

04 Abuse / Molestation Liability

Cover for organisations whose staff provide care to children, older people and other vulnerable patients. Read more →

05 Cyber Insurance

Cover for interruption and financial costs incurred by your business, or your liabilities to third parties arising from cyber events such as loss of patient records, or ransomware attack.

06 Property and Business Interruption

Cover for premises, medical equipment, stock and other physical assets, together with interruption losses following an insured event.

Our market engagement


Medical services are delivered in a heavily regulated environment and require insurers that understand clinical activities, patient interaction, sensitive data, specialist equipment and continuity of care.

We maintain relationships with specialist insurers in Australia and internationally. This market access allows HARM to provide market-leading coverage and pricing, obtain tailored policy structures, and pursue genuine alternative solutions where your services may fall outside of standard underwriting appetites.

Talk to us about insurance for your practice

If you operate a clinic, hospital, pharmacy or laboratory, contact us to discuss a programme built around your services and risk profile.

Get in Touch

Send Us an Enquiry

Provide your details and one of our directors will be in touch shortly. Alternatively, reach out to either of our team directly.